New Member Registration

To submit an online inquiry for assistance, please click here.

New Members are first time visitors to the site who have not completed an online profile by registering the membership card that was obtained from the financial institution. (Note: Your financial institution representative may have registered the membership card when the account was opened. You do not need to register the card again. Simply enter your card number and the password that was created upon registration to access the member benefits site.)

How to Register

  • On the home page, click in the "Register Your Card Here" box.
  • You will be asked to create a password, select security questions, and complete a brief personal profile (a valid email address is required as part of your profile). (Note: If you don't currently have an email address, one may be obtained free at www.hotmail.com, www.yahoo.com, or www.mail.com.)
  • Once you have successfully registered, you will be able to access your benefits online!
  • Upon your first login, you will be asked to select two security questions. For future logins, if you forget your password, you will be able to login by correctly answering your security questions.

Registered Members

Registered Members are members who are returning to the site after previously registering (during registration you completed a brief personal profile online and selected a password and security questions). You may have completed your profile with the assistance of your financial institution representative. If so, please enter the password you set-up at that time or your current password if you have changed it since then. Registered members returning to the site should enter the group number, member number, and password. Then click the "Login" button to log in and access your benefits.



Print Support & Information

To submit an online inquiry for assistance, please click here.

New Members
New Members are first time visitors to the site who have not completed an online profile by registering the membership card that was obtained from the financial institution. (Note: Your financial institution representative may have registered the membership card when the account was opened. You do not need to register the card again. Simply enter your card number and the password that was created upon registration to access the member benefits site.)

How to Register

Back to Top

Registered Members
Registered Members are members who are returning to the site after previously registering (during registration you completed a brief personal profile online and selected a password and security questions). You may have completed your profile with the assistance of your financial institution representative. If so, please enter the password you set-up at that time or your current password if you have changed it since then. Registered members returning to the site should enter the group number, member number, and password. Then click the "Login" button to log in and access your benefits.

Back to Top

Forgotten Password
If you have forgotten your password, you may request it to be sent to the email address you used upon registration. You will need to enter your group number, member number, and email address (which must match the email you used upon registration). Your password will be emailed to you. Please be sure to add customerservice@memberheadquarters to your address book before you submit the request.

Back to Top

Password Changes
If you would like to change your existing password, please login as a Registered Member with your Group Number, Member Number, current Password, or by answering your Security Questions. Click on the "My Security" link. Enter your Old Password, your New Password and Confirm Password and click Submit. If you logged in by answering your Security Questions because you do not remember your password, type the correct answer for your Security Questions, then enter your New Password and Confirm Password and click Submit. The next time you log in, use your new Password. Remember, passwords must be 5-10 characters in length and can be letters, numbers, or a combination of both.

You may also change your Security Questions. Click on the Change Security Questions link. Select a new question from the drop down box and answer it. You will need to select two different questions as your Security Questions.

Back to Top

Login Difficulties
If you are a Registered Member and are experiencing difficulties with your login, please check to make sure you have entered the following correctly:

Group Number is the left set of numbers on your membership. Note: the Group Number may include letters.

Member Number is the right set of numbers on your membership card.

Password must be entered exactly as it exists in your profile. If you have forgotten your Password and are unable to log in by answering your Security Questions, you may request your Password to be emailed to you by clicking on the Forgot Password link .

If you are entering the correct Group Number, Member Number, and Password but are being taken to a blank member card, you may need to adjust your Cookie setting.

The Member Headquarters website requires Cookies to be allowed in order to authenticate your Group ID, Member ID and Password for login.

To allow Cookies, go to Tools, Internet Options, Privacy, and change the setting to Medium.

If you do not wish to change your Privacy setting, you may set it to allow Cookies from the Member Headquarters site. Go to Tools, Internet Options, Privacy, Sites and enter www.memberheadquarters.com and click Allow.

After trying these instructions and you are still unable to login, this could be due to anti-virus or anti-spyware software running on your computer. We are unable to directly troubleshoot that issue for you. Please refer to the specific software instructions regarding allowing Cookies for websites.

Difficulty Viewing or Printing Coupons
Some links in Member Headquarters allow you to view and print coupons directly. Others may take you to a third-party website where you can get coupons or receive instructions on how to obtain special discounts and offers. In most cases these links will open in a new browser window or tab. If nothing appears to happen when you click a link, check to be sure that popup blocking has been turned off for MemberHeadquarters.com.

In Internet Explorer it is usually easy to determine if popups are being blocked. When you click a link that should open a pop-up, a yellow bar will appear at the top of your browser window to alert you that pop-ups are blocked for the website you are viewing. A button inside the bar will allow you to enable pop-ups for the current website.

If you do not see a yellow bar or other alert indicating that popups are blocked for the current website, you can open your browser's preferences dialog to check and update your pop-up blocker settings. In Internet Explorer, go to the Tools menu and select Pop-up Blocker > Pop-up Blocker Settings. You should see a list of sites for which you have enabled pop-ups. If the list does not include www.memberheadquarters.com, add our web address to the list. Users of other browsers, you should be able change pop-up blocker settings from your preferences dialog. Consult your browser documentation for specifics.

Back to Top